Mageworx Privacy Policy

Effective date: May 1, 2021

When you use our platform “Mageworx” available at https://www.mageworx.com/ (“Platform”), we can collect information about you that can directly or indirectly identify you (“Personal Data”).

This Privacy Policy applies:

• When you use the Platform as a website,
• When you purchase our products through the Platform,
• When you send us any request or feedback via relevant forms in the Platform.

We may periodically update this Privacy Policy. Your continued use of the Platform after the effective date of the updated Privacy Policy will be subject to the new Privacy Policy. If we make any major changes to our Privacy Policy and will need your explicit consent for further processing of your Personal Data, we will request your consent or your renewed consent (in case it was obtained previously).

The controller of your Personal Data (who determines purposes and means of the processing) is MGworx, LLC.

Our contact details:
MGworx, LLC
Address: 222 South Ninth St, Suite 1600, Minneapolis, MN, USA, 55402
e-mail: [email protected]

We would like to pay your attention that we collect very limited amount of Personal Data strictly required to provide you access to the Platform and purchase our products through the Platform which includes:

• WHEN YOU CREATE AN ACCOUNT we process your Contact Data such as first and second name (required), email (required), sex and date of birth (optional);
• IF YOU CONTACT US VIA THE FEEDBACK OR SUPPORT FORM we will have to process all the data that you provided us via such form (also referred as “Contact Data”). We ask you to provide only the data required to resolve your issue. Please be aware that by submitting any data to us via such form, you give us your consent to the processing of such data for the purpose of processing your request;
• WHEN YOU PURCHASE OUR PRODUCTS THROUGH THE PLATFORM we have access to your first and second name, email (which refer to the Contact Data), your IP address (which refers to Technical Data) and Payment Data such as the name of the product you purchased, an amount and date of payment and your billing information (country, stare/region, city, street address, zip code, company name, VAT ID, phone; the payment provider can also share with us information about PayPal account and last 4 digits of card). Please, note, that your payments are processed by our third-party partners (see the section “Who can have access to your Personal Data”);
• WHEN YOU USE THE PLATFORM we automatically by electronic means, including with the help of cookies, process your Technical Data such as IP address, browser type and language, general location data and Usage Data, i.e. information about your use of the Platform. Learn more about how we use cookies in the section “Cookies and similar technologies”.

PLEASE NOTE THAT WHEN YOU PURCHASE ANY PRODUCT THROUGH THE PLATFORM AND INTEGRATE IT IN YOUR STORE, WE DO NOT ACCESS AND PROCESS YOUR CUSTOMERS' DATA.

If you send us a request for technical support for a product you have purchased, then depending on the nature of your request, to resolve your issue we may need access to the certain customer’s data. We ask you to provide us the most limited access to your customer’s data required to resolve your issue. The specific data set to which we will have access will be agreed with you in a separate agreement.

Your Personal Data is used as follows:

Purpose of the processing	Type of Personal Data	Legal ground for the processing
To enable you to use the Platform and purchase products through the Platform	Contact Data Payment Data	Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract
To reply to your requests	Contact Data Technical Data	Your explicit consent to process such data for the relevant purpose which is given by you when you provide us such Contact Data via the relevant form
To get feedbacks from you	Contact Data Technical Data	Your explicit consent to process such data for the relevant purpose which is given by you when you provide us such Contact Data via the relevant form
To keep the Platform safe and fair	Technical Data Usage Data	Our legitimate interest to ensure safe usage of Platform based on the balance of interests
To make the Platform more suitable for you	Technical Data Usage Data	Our legitimate interest to provide you better services based on the balance of interests
To send you Platform-related communication	Contact Data	Our legitimate interest to provide you better services based on the balance of interests
To show you personalized advertisements	Technical Data Usage Data	Your explicit consent

Cookies are small text files sent to your computer or mobile device that enable the Platform and its features to function properly.

Some of our cookies are necessary for certain uses of the Platform. These cookies allow us to make Platform usable by enabling basic functions like page navigation and access to secure areas of the Platform. The Platform cannot function properly without these cookies. We also use cookie for analytical and marketing purposes. Such cookies collect information on how users use the Platform and the effectiveness of our third-party advertising.

We can use cookies created by us, or we can use third-parties cookies provided by such platforms as Magento, Google Analytics and Facebook Pixel. Learn more how we engage third parties in the section “Who can have access to your Personal Data”.

You can generally deactivate the use of cookies through a functionality built into your browser. You can also contact us with the request to disable particular categories of cookies.

Below is the list of our third-party partners, a link to a document where you can explore their data practices, and the purpose for which we engaged each third party:

Name of such third party	Its privacy policy	How such third party uses your Personal Data
Google Analytics	https://support.google.com/analytics/answer/6004245	To better understand users of the Platform, learn about their preferences, evaluate the effectiveness of our advertising
Facebook Pixel	https://www.facebook.com/policies/cookies/
SavvyCube (please, note, that it is a third-party service in relation to the Platform, but it is operated by us)	https://www.savvycube.com/privacy
Magento	https://docs.magento.com/user-guide/stores/cookie-reference.html	To make your product purchasing process safest, fastest and most convenient
Stripe	https://stripe.com/privacy	To collect payments
PayPal	https://www.paypal.com/us/webapps/mpp/ua/privacy-full
FastSpring	https://fastspring.com/privacy
Zendesk Support	https://www.zendesk.com.ru/company/privacy-and-data-protection/#gdpr-sub	To track, prioritize and execute your service requests
MailChimp	https://mailchimp.com/legal/privacy/	To send you Platform-related communication
Google	https://policies.google.com/privacy?hl=en-US	To powered our emails to which you can send your requests
Staylime (https://staylime.com)	Staylime may process data strictly required for the customisation and installation as agreed by us	To process your requests for the customisation  and installation (Magento, extension, theme)
Tawk.to	https://www.tawk.to/privacy-policy/	To provider the online chat functionality and better provide better support

We can have partners all over the word, including our R&D office in Minsk, Republic of Belarus, thus your Personal Data can be transferred to anywhere in the world. You can see how our partners use your Personal Data in their legal documents available on the partner website. If this information is not publicly available, then we have agreed with the partner on the scope of the Personal Data to which it is accessing and we make sure that such partner processes it only in accordance with the purpose for which the partner was engaged.

We process and answer your requests without undue delay and in any event within 1 month of our receipt of the request unless a longer period is required due to the complexity of the request. In this case, our response time can be up to 3 months in total.

You have the following rights regarding your Personal Data we hold about you, unless provided otherwise by applicable law.

Your rights. You have the right to access Personal Data we hold about you, correct your Personal Data, have your Personal Data deleted, object how we process or share your Personal Data, and restrict how we process or share your Personal Data. You can at any time send us a relevant request to access, correct, delete, stop or restrict processing or sharing of your Personal Data via e-mail specified above.

NOTE THAT IF YOU ASK US TO DELETE YOUR PERSONAL DATA, WE CAN RETAIN YOUR PERSONAL DATA AS NECESSARY TO COMPLY WITH OUR LEGAL OBLIGATIONS OR RESOLVE DISPUTES. FOR INSTANCE, WE ARE GENERALLY UNABLE TO DELETE THE INFORMATION ABOUT YOUR PURCHASES MADE THOUGHT THE PLATFORM SINCE WE NEED THIS INFORMATION FOR OUR ACCOUNTING RECORDS.

If your explicit consent serves the basis for Personal Data processing, you can withdraw the consent at any time sending a relevant request via e-mail specified above.

Rights of California residents
As required by California Consumer Privacy Act (CCPA) we endeavour to respond to a verifiable request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. We will deliver our written response by e-mail.

Right to opt out. Under the CCPA each California resident can request business stops selling Personal Data to third parties.
Do we actually “sell” Personal Data? We do not, and will not, provide your Personal Data in direct exchange for money. Therefore, in the literal sense, we do not sell your Personal Data.

Other rights. You also have a right to be informed about what categories of Personal Data we are collecting: you can request us to disclose what Personal Data we have collected in the past 12 months and right to get a free copy of your Personal Data disclosed in a readily usable and readable format. You can also request us to delete the Personal Data we have collected in the past 12 months. We will not discriminate against you for exercising any of your rights granted under CCPA.

Mandatory verification. As required by CCPA we will need to verify your identity before processing your request. In order to verify your identity, we will generally match sufficient information you provide us to the information we maintain about you in our systems. In certain circumstances, we may decline the request, mainly where we are unable to verify your identity, for example, if you have requested us to delete your Personal Data or your account within the Platform.

We retain your Personal Data for as long as it is necessary to fulfil the purposes specified in the section “How do we use your Personal . We regularly (at least once a year) review and de-identify unnecessary data to store it for research or statistical purposes only.

We do not knowingly collect or solicit Personal Data about or direct or target personalized advertisements to anyone under the age of 13, except in European Economic Area, where the age is limited to users under 16, or knowingly allow such persons to use the Platform. If you are under the age of 13 (or 16 where applicable), please do not send any Personal Data to us. If we learn that we have collected Personal Data about a child under age 13 (or 16 where applicable), we will delete that Personal Data as quickly as possible. If you believe that we might have any Personal Data from or about a child under the age of 13 (or 16 where applicable), please contact us.